Refund policy

At SAVEA, every piece is handmade with care. We want you to love your order, and if something isn’t right, we’re here to help.

Returns & Exchanges

You may request a return or exchange within 14 days from receiving your order, provided that the item is:

• Unused and in its original condition
  
• Free from stains, damage, perfume, or signs of wear
  
• Returned with its original packaging, if available
  

To request a return or exchange, please contact us through our official support channel with your order number and photos of the item.

Defective or Incorrect Items

If you receive a defective item or a product that does not match your order, please contact us within 30 days from receiving your order.

Once the issue is reviewed and confirmed, we will offer an exchange, replacement, or refund.

Handmade Product Note

SAVEA products are handmade, which means slight variations in stitching, color placement, size, or texture may naturally occur. These small differences are part of the handmade character of each piece and are not considered defects.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

Approved refunds will be processed through the original payment method or another agreed method. Processing time may vary depending on the payment provider.

Items Not Eligible for Return

Returns may not be accepted if the item is:

• Used or damaged after delivery
  
• Washed or altered
  
• Missing original packaging or order details
  
• Returned after the allowed return period
  

How to Start a Return or Exchange

Please contact us with:

• Your order number
  
• Your full name
  
• Photos of the item
  
• Reason for return or exchange
  

Our team will guide you through the next steps.