At ROSTUM, every piece is handmade with care and attention to detail. To ensure your order meets your expectations, you may fully inspect it before accepting the delivery.

Inspect Your Order Before Acceptance

You may open and carefully inspect your order while the delivery representative is present.

Please check the product’s design, color, size, condition, and overall appearance before accepting it. If you are not satisfied for any reason, you may refuse the delivery.

If you refuse the order, you will only be required to pay the applicable delivery fee directly to the delivery representative. You will not be charged for the product.

Returns & Exchanges After Acceptance

Once the order has been inspected, accepted, and received, it will no longer be eligible for return or exchange.

Please take the time to inspect your order carefully before completing the delivery.

Handmade Product Note

Every ROSTUM piece is handmade. Slight variations in stitching, color placement, dimensions, or texture may naturally occur.

These subtle differences are part of the unique character of handmade products and are not considered defects.

Damaged, Defective, or Incorrect Items

If the item appears damaged, defective, or different from what you ordered during inspection, please refuse the delivery and contact our support team immediately.

When contacting us, please provide:

• Your order number
• Your full name
• Photos of the item, if possible
• A brief description of the issue

Our team will review the case and guide you through the next steps.